Chloe Hancock - Program Manager, New Outlook and Jade Ryall - Program Manager, BOTH

It was positive vibes that first drew Chloe Hancock and Jade Ryall to one another. Chloe is known for her positive, can-do attitude and willingness to always give everything a go, while Jade manages to bring about massive cultural changes with a fun approach to everything she does that brings happiness to those around her.
Chloe Hancock - Program Manager, New Outlook and Jade Ryall - Program Manager, BOTH

Together they found common ground in their creative approach to helping others. 

It was positive vibes that first drew Chloe Hancock and Jade Ryall to one another. Chloe is known for her positive, can-do attitude and willingness to always give everything a go, while Jade manages to bring about massive cultural changes with a fun approach to everything she does that brings happiness to those around her.  It’s a professional synergy that has proven powerful for Flourish Australia as they each deliver award winning outcomes. Jade coordinates and develops Flourish Australia’s physical health programs, which Chloe and other Flourish Australia Program Managers then implement. On a personal level, their connection came naturally because they share similar perspectives on diversity and what it means to be truly inclusive and both value kindness, compassion and most of all, gratitude.

Something Chloe once read has stuck with her as a constant reminder to never take anything for granted - that being familiar with privilege can make equality feel like oppression. Fully appreciative of everything that she has, Chloe’s optimistic outlook is infectious. It is second nature for her to always think first about the needs of others and her absolute passion for making a difference in mental health shines through in her work.

Jade finds strength in supportive relationships with admirable women all around her, including Chloe. She takes heart in being surrounded by like-minded people in an organisation that puts those with a lived experience of a mental health issue on the priority list.  Her love of the process of creating a program of resources is evident in the way she engages so enthusiastically with people to determine what might be most useful to them in keeping their health on track.

For Chloe, finding her way to meaningful work that she now loves was no easy path. With music and business studies under her belt, she left her home town of Mildura as a teenager, to travel and work in America and the UK and see some of Europe.  At the age of 20, she arrived in Sydney with fresh eyes; hungry for a fulfilling life but found herself going down the wrong path. It was a lived experience that brought her to the Case Worker who planted the seed for carving a career in helping others.  With a young son who was starting school, Chloe went back too and studied Diversional Therapy while working as a Music Therapist in Residential and Aged Community Care and was then placed for work experience with New Outlook (then RichmondPRA).  Feeling an instant connection with the dynamic energy of the place and its people was the motivation she needed to work as hard as she could to gain permanent employment there.  Studies in Mental Health, AOD and Community Services followed, continuing into University where she is currently completing a Bachelors Degree. Her persistence paid off and she not only secured a permanent role in 2015 but was appointed Program Manager. 

For Jade, the ‘aha’ moment came with a student placement at Buckingham House in Surry Hills in 2007 which left no doubt in her mind that this was where she needed to be.   Straight out of University, she started with Flourish Australia as a Mental Health Worker on the Activity Program. 

She went on to work under Janet Meagher AM on the BOTH (Back On Track Health) Program in 2010, which lit a fire in her belly for continually changing attitudes and systems that fail to put people first.  She has since poured heart and soul into finding creative ways to help people to manage their physical health as she works toward her big-picture goal of resolving inequalities in wellbeing.

In the course of their work, both women have fostered many productive partnerships that support growth within the organisation and broader community.  Chloe responds well to a team environment and is so genuine in her approach that she empowers the other staff to perform to their personal best as she continues to work on ways to improve herself.  Jade holds a strong connection with her Aboriginal heritage and with it, a strong sense of the injustice of discrimination that makes her feel closely connected to anyone who has endured similar challenges as she comes alongside them.  

Jade and Chloe share a love of the creative aspects of their work, which promotes wellbeing through a variety of different self-development and recreational activities; from circus therapy and performance storytelling to learning network courses and skills development programs.  A career highlight for Chloe has been involvement in open community events like Illawarra SOUP and Living Libraries with TAFE and Wollongong City Council.  For Jade, her reward is seeing the look on people’s faces when she shows them a resource that they have contributed to creating.

The New Outlook vibe is a testament to Chloe’s open-hearted approach to life.  A career in management was not part of Chloe’s plan when she started out in Community Services but her natural ability to support people on their journeys brought her there.  She makes it a priority to balance her work commitments with finding time to enjoy her son as he grows and share in his love of adventure.  Jade has made her career all about creating a world where everyone feels a sense of connection and belonging and enjoys the highest quality of physical health at every stage of life.  Fighting for equality in the community allows her to sleep at night with the assurance that she has done everything in her power to ensure that her son and daughter will enjoy the same opportunities and recognition in their lives.

Jade and Chloe chose to be profiled as a partnership, consistent with their belief that together, we are stronger.  They believe that the ripple effect we can all set in motion in our own communities, simply by sharing our stories, has a profound impact on the world around us.  Their advice to women who want to #PressforProgress in the workforce is to set their self-expectations high; seek out the people who embrace their uniqueness and love them with all their quirks and eccentricities; find out for themselves what they love and commit to creating a work life around that and never settle for working with any organisation that is unable to value their unique gifts.  Their stories are living proof that by doing so, you will find ways to help others, which brings true meaning, value and happiness to your life.

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