FAQs

What information do I have to provide?

When we have our first chat, we will discuss with you what information you will need to provide. This makes sure you get access to the best services for your situation.

Do I need a doctor’s referral?

No. You can contact us directly, or have someone help you Ask for help .That can be a family member, support person or your doctor.

Where are your services located?

Our services are available from 63 sites across NSW and South East Queensland. It doesn’t matter if you live in the city or country; chances are we may be close by.  If not, we have a strong network of other organisations that may be able to help, so make sure you give us a call or drop in to your local office.

How much do your services cost?

As most of our support services are funded by either the Commonwealth or state government they are free. However, sometimes you may be asked to pay for community activities or entrance fees related to your program. We can explain all of this to you when you call us.

Is the information I give you safe?

We take privacy very seriously and make sure all the information you provide us is kept safe and not shared with anyone you have not agreed to.

In the case of an emergency we will only give out enough information to get the issue sorted out.