The NDIS - a new way of providing support

The National Disability Insurance Scheme (NDIS) is a new way of providing support for people with a severe and persistent disability.

This includes people with a mental illness or psychosocial disability who need support to take part in everyday life.    

The Scheme is a major change to how the disability services system operates.  Under the NDIS, instead of funding going to organisations, it goes directly to the individual requiring support, who then decides what assistance they require in order to fulfil their goals and aspirations and lead a contributing life.  This individualised funding is available for the person’s lifetime. In this way, the Scheme is about choice, control and certainty.

The Scheme is being rolled out in phases. From July 2016 it is available in:  Hunter/New England; Central Coast; Penrith/Blue Mountains; Western Sydney; South Western Sydney; Northern Sydney and Southern NSW.

For the rest of NSW the Scheme will be rolled out from July 2017.

How do people access the NDIS?

The National Disability Insurance Agency (NDIA) has been set up by the Australian Government to manage the Scheme.  There are rules governing who can access the Scheme and what the funding can be spent on.

The NDIA undertakes assessments to determine if people meet the NDIS access requirements. Planners from the NDIA then work with those who meet the requirements to discuss their needs and goals. From this, a plan is developed and funding provided (an NDIS ‘package’) so that the plan can be put into action.

For more information on the NDIS assessment and planning processes go to www.ndis.gov.au/participants

How can Flourish Australia help?

Flourish Australia is a registered provider under the NDIS. This means individuals with an approved plan can purchase services from us, in accordance with their plan. We can provide social, emotional and practical support to assist with:

  • Finding a job
  • Accessing employment and education
  • Making friends
  • Managing day to day tasks
  • Sorting out housing issues
  • Looking after health and wellbeing.  

For some people, dealing with a government agency and going through assessment and planning processes can be daunting. For others, thinking about goals and aspirations in the face of everyday challenges can be difficult. In these situations, Flourish Australia can help individuals to make contact with the NDIA to get the process started. We can help people prepare for their planning meeting so that they get a plan that truly reflects their needs.  

Where someone is not eligible for an NDIS package, we can assist them to access other services and supports in the community, including those provided by us.

We can also talk to families, carers and friends to help them understand how the Scheme works and answer their concerns or queries.

Our staff and the NDIS

Almost half of our staff have had their own experience of recovery, many of whom are employed as peer workers. Peer workers are trained and supported to draw upon their experience in supporting others to lead their own recovery journey.

This gives our staff a unique perspective and the ability to truly walk beside people as they commence their NDIS journey.

Our staff can assist with understanding the NDIS, navigating the system, getting a plan and providing support that will make a difference.

Information for family and friends

The NDIS is a major reform to the way the disability service system operates. It has been called the biggest social change in Australia since the introduction of Medicare. 

It is not surprising that such a change can give rise to confusion, concerns or even anxiety.

Flourish Australia staff can assist family and friends to understand the NDIS and what it means for their loved one. We can help you find out about eligibility and other requirements of the Scheme and can answer any queries you may have.

Depending on your needs, we can put you in touch with other local organisations that can also provide support services.

Our participation in the Hunter trial site where we are supporting over 200 people with NDIS packages, gives us strong experience to draw on.   We are leaders in providing NDIS support, including through our peer workers.

In complex situations, we will work with you and any other organisations that might be involved, to develop a coordinated approach.  

Our strong recovery oriented focus, and commitment to designing services in consultation with people with lived experience, mean we are well placed to provide support and services under the NDIS.

If you have any questions about the NDIS and how Flourish Australia can assist, you can contact us on:


Or call us on 1300 356 874

Information for other service providers

At Flourish Australia, we have a strong commitment to working collaboratively with others in the service system to provide quality, coordinated support for people with a lived experience of a mental health issue.  

We can provide information and advice about the NDIS, take referrals, and/or work in partnership to support people on their NDIS journey.

Our participation in the Hunter trial site where we are supporting over 200 people with NDIS packages, gives us strong experience to draw on. We are leaders in providing NDIS support and working cooperatively with other service providers to assist people to realise their goals.  

If you wish to refer someone who may be eligible for the NDIS or who would benefit from the services that we provide, or if you have a general query you want answered, you can do this online by emailing us at:


Or call us on 1300 356 874

Making a Complaint

The NDIS Quality and Safeguards Commission commenced operations on 1 July 2018.

The NDIS Commission is a new independent agency established to improve the quality and safety of NDIS supports and services.

The NDIS Commission can take complaints about:

  • services or supports that were not provided in a safe and respectful way
  • services and supports that were not delivered to an appropriate standard

If you are in New South Wales or South Australia, a complaint can be made to the NDIS Commission by: