At Flourish Australia, feedback plays a key role in improving services—and the Customer Voice survey is designed to make that feedback timely, personal and actionable.
What is Customer Voice?
Customer Voice is a short internal survey completed by people who access Flourish Australia services. Unlike larger national surveys, it focuses on capturing feedback quickly and responding to issues as they arise.
It’s a short survey of fewer than 10 questions, at regular intervals.
How it works
One of the things that makes Customer Voice different is that feedback comes directly to us. This helps us understand people’s experiences quickly and respond in a meaningful way.
When someone shares a concern or an idea, it gives the whole team a chance to reflect, learn, and take action where needed. It also helps us see what’s working well. Getting feedback in real time means we can make small improvements early, rather than letting issues grow.
Supporting continuous improvement
Customer Voice complements broader surveys like the Your Experience of Service (YES) surveys, which focus on long-term insights and national comparisons.
While those surveys help shape the bigger picture, Customer Voice focuses on day-to-day improvements—helping teams understand what’s working well and where changes may be needed.
All feedback collected through Customer Voice is managed internally through Flourish Connect, making it easier to track, respond and follow up.
Talk to us today
For more information, contact us on 1300 779 270 or make an enquiry now.
