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Listening and responding through Customer Voice
… a key role in improving services—and the Customer Voice survey is designed to make that feedback timely, personal and … What is Customer Voice? Customer Voice is a short internal survey completed by people who access Flourish Australia … and responding to issues as they arise. It’s a short survey of fewer than 10 questions, at regular intervals. How …
News
Stay Well This Flu Season
As the weather cools, flu season returns across Australia. While many people recover within a week or two, influenza (the flu) can lead to serious complications—especially for people already facing…
News
Doomscrolling and Anxiety: Why It’s Hard to Switch Off
It’s something many people can relate to—picking up your phone to quickly check the news or social media, only to realise time has passed while scrolling through concerning or distressing content…
Publication
Peer Work in Australia: A new future for mental health
The book has been created by two of Australia’s leading community mental health support agencies, Flourish Australia and Mind Australia. It covers Australia’s pioneering role and how peer work has been embraced by mainstream mental health services locally and abroad over the past 20 years.
